Shipping Policy
Thank you for choosing Patio & Garden Co. as your preferred destination for outdoor furniture and accessories. We are delighted to offer free shipping on all domestic orders within the United States. Please read our shipping policy to familiarize yourself with our shipping process.
Thank you for choosing Patio & Garden Co. as your preferred destination for outdoor furniture and accessories. We are delighted to offer free shipping on all domestic orders within the United States. Please read our shipping policy to familiarize yourself with our shipping process.
Local Pickup: In-Store pickup is available Tuesday-Friday 8 am - 5 pm, Saturday & Sunday 9 am - 4 pm. We are closed on Mondays. We process the order within 24 hours and will send you an email when the order is ready for pickup.
Free Shipping:We are pleased to provide free standard shipping on all orders shipped within the United States. Whether you're ordering a small accessory or a large furniture set, there are no additional shipping charges. This applies to all contiguous states within the USA.
Processing Time:
Once your order is placed, our team will begin processing it promptly. Our typical order processing time is 1-2 business days. During this time, we carefully prepare your items for shipment, ensuring they are packed securely and accurately.
Delivery Time:
We understand that you're eager to receive your new outdoor furniture. Our estimated delivery time for domestic orders is 3-4 business days. Please note that this timeframe is an estimate and may vary slightly based on factors such as your location and any unforeseen circumstances beyond our control.
Shipping Method:
To ensure efficient and reliable delivery, we partner with trusted shipping carriers. The shipping method used will depend on the size, weight, and destination of your order. We utilize reputable carriers with a proven track record of delivering packages safely and on time.
Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number. You will receive an email containing this information, allowing you to track the progress of your shipment. Please allow up to 24 hours for the tracking information to be updated in the carrier's system.
Shipping Restrictions:
At this time, we only offer shipping within the United States. We are unable to ship internationally or to PO Box addresses. We apologize for any inconvenience this may cause and appreciate your understanding.
Damaged or Lost Shipments:
While we take every precaution to ensure that your items are packaged securely, incidents resulting in damaged or lost shipments may occur. If your order arrives damaged or does not arrive within the estimated delivery timeframe, please follow these steps:
- Check the Tracking Information: Start by checking the tracking information provided to you via email. Use the tracking number to monitor the progress of your shipment.
- Contact the Shipping Carrier: If you notice any unusual delays or have concerns about the delivery status, reach out to the shipping carrier directly. They will have the most up-to-date information on the whereabouts of your package.
- Contact Our Customer Service Team: If you have checked the tracking information and contacted the shipping carrier but still have not received your order or need further assistance, please contact our customer service team. We are here to help resolve any shipping-related issues and ensure your satisfaction.
To get in touch with our customer service team, please use the following contact information:
Phone: +1 (801) 436-7474
Email: support@patiogardenco.com
Shop Address: 4287 Harrison Blvd #222
Ogden, UT 84403, USA.
Please provide your order details and any relevant information to expedite the resolution process.
Please note that we are not responsible for any delays, damages, or losses caused by the shipping carrier or due to unforeseen events such as weather conditions or other circumstances beyond our control.
We appreciate your trust in Patio & Garden Co. and strive to provide you with exceptional service from the moment you place your order until it arrives at your doorstep.